Hi Ebony, You have a fair point, your last order was awfully delayed. I did explain why on email (the order was sent but not scanned into the postal system for some reason) and apologise, but you're right our customer service could use improvements... because it's just me! The founder and formulator 😅 heey. I would love to have a customer service team! I will reach out to you with a discount code for your next order which hopefully gets to you very swiftly! And I'm so glad to hear your skin loves Simmer Down. Promise to improve the other points x